Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Christopher Wilkinson
The best 10 out of 10! brought a Nissan x trail great service from Darryl ,Paul & Sam. We did not know there were good people like them still left.
No Pressure to buy would recommend them was well worth the drive out thank you for what you did 10 out of 10 and by the way got a better sat nav now.
Draco Dracos
Just bought a Kia Sorento from these boys absolutely brilliant couldn't fault them in anything they did they help me sorted everything out and a car is absolutely beautiful so if you want a smooth and easy ce-service then go and see these boys they know what they're doing and you can ask better than that
Damien Shenton
What a service, highly recommend buying from these guys.... the transition into my vehicle was super smooth and COVID safe up on picking my vehicle up.
Tracy Woolliscroft
Great service, all that was asked was done. Daryl and Paul very polite, friendly and helpful. Part exchanged our car - gave a decent price for it too. Would highly recommend . Thankyou 😊
William Snoddy
Professional polite and efficient Great staff, a pleasure to deal with.
Luke Scholes
I purchased a used Citroen DS3 from this dealership and my sales person was Daryl. The service offered by Darryl was excellent. Darryl was very easy to deal with, he gave me all the relevant and important information I needed and we came to a deal that was fair for both of us. As for the vehicle, I cannot find a fault with it. Perfect condition, excellent mechanically and he even through in a full service for me. I will definitely be going back to them when the family car needs updating and the dealership is a 2 hour journey away from me. Excellent all round.
Gary Brady
Just collected a car from these guys covid safe excellent service from the phone enquiry to collecting the car good honest guys from start to finish nothing was to much trouble for them plus the vehicle was as described if not better would deal with them again cheers guy's!!!
Andy Martin
O.K, I hate buying cars, not a thing I do very often. I also don't particularly enjoy car salesmen either, especially when they manage to steer you to your wallet ! Unfortunately, I had arrived at the moment in my life where a car change was imminent ! This is an extremely unnerving moment in one's life especially to someone like me with a Scrooge mentality. So here I was, arms folded and kind of admiring a Honda FR-V and trying hard not to look too interested !! When, as if from nowhere, this chap popped up and asked me if I wanted a test drive. I tried not to look too keen, and cautiously accepted his offer. On return, I tried hard not to look too excited, but intimated that yes, I would like to have the vehicle. The gentleman then disappeared into the office to put some paper work together ready for the purchase. While he was away, I got talking to one of his of his staff who gave me a brief history of the company and how much they were fond of the boss. This made a huge impression on me, to have one of the staff laud the boss in such a way, can only mean that his positive attitude must be reflected throughout the company and outward into not only the cars they sell, but also to whoever cares to cross the threshold of Wirksworth Cars ! In other words if Wirksworth Cars care about the people who work for them, then they must care about the cars they sell to us. It did not stop there, only two weeks after the purchase, I realised the CD player was not working properly, I phoned them up......and they fixed it NO QUIBBLE !!!
So thank you Darryl and all of you at Wirksworth Cars, this is from a genuine happy customer !!!
Philip Cowley
I've just bought a 5 year old car and traded in a 15 year old version with Wirksworth Cars. I was looked after by Darryl and Paul. This kind of experience can be stressful but it wasn't. Actually, it was a pleasure! There is a forthright honesty that runs throughout the business culture of the team and it shines out in many ways. There's no pressurised sales patter. I was treated with real respect which I appreciated very much. The bits and bobs I asked to be addressed on the vehicle I bought were all diligently taken care of to the highest standard. I felt a bit guilty as, in reality, I was asking to be supplied with a 5 year old car (at a 5 year old price) at brand new showroom standard. Darryl was more than happy to oblige and I could tell that he oversaw the entire process personally which meant a lot. I'm delighted with the car and equally delighted to have dealt with the company. I won't look anywhere else in future!
Angela Stevenson
What can I say other than just wonderful! purchesd my car recently and couldn\'t be more happy.from start to finish Darryl and his team were both professional and went above and beyond to making my purchase a pleasure. Darryl couldn\'t do enough to help.I shall be returning in time for my next car,even though it was a long drive it was was so worth it.i thourally recommend Wirksworth Cars.Thanks Darryl for everything
The customer service is excellent,honest friendly & no nonsense. Very happy with my Yeti went on holiday in it 2 days after purchase no problems. Daryl was more than happy to speak with my mechanic and answer all his queries. I̢۪ve been ripped off before by unscrupulous salespeople selling to the mechanically ignorant.They even ordered a new cam belt for the car because when he checked it hadn̢۪t been done it was delivered before I left so I could take it with me & my garage could fit this was given with no extra charge.Thanks for being good straightforward honest people.
Many thanks for the excellent service with my car purchase. I noticed a problem as I drove it home which we hadn̢۪t picked up on a test drive.
Darryl immediately arranged a loan car for me to get home and use whilst they fixed the fault. They replaced the faulty part the next day and had the car delivered to my home 140 miles away. Great service guys !
Bought a Peugot 107 as a first car for my lad. We live 35 miles away but the deal seemed a fair one. Quite a choice of these on the market but the main factor to buy from Wirksworth was the confidence we had in the after sales service. This is a 10 year old car and yet Darryl provided us with the re-assurance we needed to proceed . What is more - Darryl went the extra mile to get one of his garages to check over and prepare the car really nicely for my lad - who is really chuffed. Keep up the good work Wirksworth - you will never struggle with customer service like that.
Nicola France
Hi I am sorry I have not done this sooner. I would just like to say thank you again for the car which I have just bought. I have dealt a few times with Wirksworth cars with Paul and laterly Daryl and have always had brilliant service. I will always deal with this company when changing cars. Any questions before buying and afterwards are always answered. Please try Wirksworth Cars and I dont think you would be disappointed. Thank you again and good luck for the future. Nicola France PS I bought this one during the lockdown and it was delivered to me for safety reasons. Thank you again
Jed Booth
During the past 50yrs I̢۪ve bought one or two cars !!! but I can honestly say I have never ever felt so at ease or been so well looked after as I have been at Wirksworth Cars, to say it is a 5 star experience does not even come close ! Darryl and staff,thank you.
Mark Robertson
A few days ago I bought a 2008 Mitsubishi Shogun from Darryl and his team. So far the vehicle has certainly performed as I would have hoped. However should there be a problem I have every confidence that Darryl would be most accommodating and sort it out. It was this faith I gained in speaking/dealing with Wirksworth Cars that made my decision to purchase through them easier. As I live 160 miles away the importance of getting it \'right\' was even more of an issue. I had to delay my visit to test drive and, ultimately, buy the vehicle and in this time Darryl put me under no pressure. He understood I was a serious and genuine customer and gave me his respect. This made me feel more reassured that I was making a wise investment. When I eventually got to see the Shogun I was very impressed with the condition. The test drive and purchasing procedure was pressure free and yet professional and how one would hope in these unusual circumstances caused by the pandemic. I cannot compliment the service I received enough. Thank you.
Steve Dormer
This is my second purchase from these guys, once again an absolute pleasure to deal with as they do not put you under any pressure to buy. A very favourable price obtained for my part exchange. Thank you all guys, when I am ready to exchange my car again ( well impressed with my current purchase) I will certainly be paying you a visit.
Virgil Predescu
I bought a Ford Kuga from Wirksworth Cars. Like everyone else I wanted the best car for my family I checked a lot of car dealers but none of them inspired me with confidence. I want to send a big thanks to Paul on this occasion for the support that he showed me from the first moment when I ring them he really made all the journey of buying a new car smooth and made me feel confident that I took the good choice. During the sale he let me do a drive test for around 30 minutes as I wanted to check the performance and he was not pushy at all. I'm really picky with cars and I purchased the extended warranty package and after three weeks I went back to them with some issues to be solved, not only that they solved all my issues they even brought me the car (washed) at my workplace to swap it over with the courtesy car they supplied. Those guys are really going extra mile with everything! Highly recommending!

Virgil Predescu
Gareth Winters
I bought an Audi Q7from Wirksworth Cars. I was really please with this car and thought the customer service they provided was excellent. Just over 4 weeks into having the car there were a couple of issues with it. I didn\'t take the extended warranty, however they were very reassuring and took the car back to be fixed. Although i did not have any warranty, they went the extra mile in splitting the cost on the parts and did the labour for free. I cannot recommend this car garage enough, they are super friendly, honest and extremely helpful. Their aftercare is second to none. I would highly recommend them in a flash.
Paul Bishop
Bought a Range Rover from these guys. They were extremely helpful before & after purchase. Before we bought the vehicle they were not at all pushy & took us for a really decent test drive . They put it through a12 months mot did all the little niggly things we asked them to. The after sales though is second to none. We had a couple of issues with the vehicle & Daryl & his team went the extra mile for us & pulled out all the stops to ensure we made our Easter weekend away. Cannot fault this company & their positive attitude throughout. Would definitely purchase a vehicle from them again & would highly recommend them to anyone .
I was looking for a Volvo V70 and found an excellent looking example with Baileycroft Ltd, with who I had no previous experience. From the first phone call I felt confident that he car was worth considering further and that decision has proved to be a sound one as the car is a beauty and if and when I need to change it I will certainly consult the company again.
Sue Schumacher Webb
I recently purchase a 2010 Hyundai Sante Fe from Wirksworth Cars. I noticed a slight judder with the engine. I told them about it and they loaned me a small car whilst they looked into the problem. After ten days Darryl contacted me and told me it had a problem and that he would give me my money back and that I could use the small car until I found another car. As luck should have it I saw a car I liked on their forecourt and bought that one. Which I am thrilled with. Paul, Sam and Darryl are lovely chaps and I would recommend them to anyone, something I might add I never do, but they bent over backwards to sort out the problem. Well done chaps you are all stars
Simon Goddard
Excellent service, Range Rover was as described!!, how a dealer should be!, recommend them to anyone!!.
Ron Booth
Having recently purchased a used landrover freelander from wirksworth cars I would like to say how happy I am with my purchase and the pleasant and professional way the team handled the deal taking my previous car in part exchange and offering me a very good price making the whole deal a pleasurable experience. Having owned my new car for just over a month as can be expected with any used vehicle sadly it developed a fault, Nothing major but it happened New Year\'s Day which as you can imagine is pretty bad timing , However, I contacted the garage and without hesitation they booked the car in the very next day and gave me a courtesy car whilst they worked on mine. I was kept up to date with the progress and was able to collect my car the next day with the fault rectified all at no cost to myself. Absolutely excellent service both before and after sales and a pleaseure to do business with. I would recommend wirksworth cars to anyone. Thank you, Keep up the good work.
Eric nolan
I have just purchased a vw passat the car was in pristine condition the lads at the garage were very friendly and could not do enough for me thanks again for the friendly service and an exceptional car would recommend this garage
Adam Wilson
I have just bought a 2009 mini from you. Thankyou very much. It is great to drive and the customer satisfaction was amazing! I would deffinately recommend and i will keep looking on your website to see what stock you have. Thanks
What a fantastic service we received from Sam and Darryl. Got a great deal on our old car to buy the new one. A small problem came up, no fault of the garage, and when I contacted them they were understanding and took charge. What great guys. Thank you so much
Geoff Dyer
Hi I just wanted to let you guys at Wirksworth cars know that the service you provide to your customers is second to none, I am sure that you remember me, and the Land rover Discovery 3 you sold me what a fantastic deal I got from my part exchange, and the car i got from you, to the after care customer support was all first class. I could not be more happier, I would quite happily recommend you without hesitation, just to let your future customers know there is a no pressure sales you are allowed to walk around and take your time deciding on which vehicle you want and then one of the salesman, Paul, Sam, and even the owner Darryl will take care of you and make sure the car is the right choice for you. There after care support was fantastic I had a small problem with my disco one phone call and it was all sorted out, the owner of the garage (Darryl) took charge of the problem and told me to take it to a local garage to have the problem looked at and they footed the bill , I live a fair distance from Wirksworth and this was a great way of handling the situation, even though they have there own service centre (thank you Darryl). My sales person was Paul I found him very easy to talk to and a good guy to get along with, he put me at ease sorting the finance out and gave me the same part exchange price as the main dealer had offered me for my BMW . A few of the main dealers should be sent to Wirksworth cars for training on how to look after your customers. Thanks again to all the team at wirksworth cars from a very happy customer. Geoff Dyer
simon deighton

Good afternoon gents,

I just wanted to email you to say a huge thank you for the car you supplied me last weekend.

From my first initial contact with Paul over email and phone, the level of service has been impeccable. It makes such a huge difference when the sales guy talks on your level, he was friendly during the test drive, actually asking about who I was I what I did.

more importantly he wasn't pushy, he just left me to decide on my own but also gave me advice which proved helpful.

you should be very proud of the level of service you provide, it makes a refreshing change to deal with such a nice bunch of people and not a main dealer who frankly doesn't give a damn about you.

to say I am over the moon with it is an understatement. Having had the car just over a week, every minute of every day has been a pleasure driving it. I t has every extra I was looking for if not more, and having the auto box makes it even better to drive. My grandkids love it, from the second my 7yr old granddaughter stepped inside it, she has been constantly playing with the electric seats.

So a huge thank you to you all and congratulations on your success.

The day I decide to change, I will 100% return to you to help me find my next upgrade.

Many thanks.

Simon Deighton
Andy Howard
We have family and friends who have purchased from Darryl and all been satisfied. We wanted a 4x4 urgently to go on trip to Italy in January. Darryl and his team sorted out a great CRV diesel, got it serviced and prepped and promised to sort out 3 minor items when we returned 6 months later. We contacted Darryl, and car is now booked in. Great service. Great team. We were recommended and we would also recommend the them.
David Bond
just like to thank Darryl and crew for their excellent pre sale and after sales service would highly recommend them best dealer ship I have ever used .all the best for the future.
I travelled from Oldbury to look at An Audi Q3 advertised on their website, the car was immaculate, Sam is brilliant he helped me every step of the way, everyone there were really friendly and helpful. I would recommend this car dealer to everyone. Thanks guys !!
Jane Parsons
Bought our X Trail from you a while back and have to let you now it has been one of the best and most reliable vehicles we have bought. You did us a cracking deal and took our rather sad little focus as part exchange. Throughout you were all most helpful and pleasant to deal with and we felt no pressure to buy only to get what felt right for us. Thank you so much and we would definitely return for our next vehicle...though hopefully not too soon! Many thanks to you all. Jane
peter and rachel
Hi guys I would like to thank you all for your excellent customer service I'm so happy with the car I love it you made us feel so welcome thank you so much Rachel and peter
Denis StClair
I recently purchased a 4 wheel drive car from this motor dealer and I must say I have never in 60 years been better treated.Darryl and Sam both are very genuine and offer a service second to none.I will most certainly deal with them again when it comes time to change.
i purchased a vauxhall insignia from daryll and his team upon collection of car i was assured by paul what a great honest bloke daryll was and if any thing went wrong with car they would sort it on way home eml showed its head so called garage to inform them of issue paul said no probs get it checked and let us know so i took it to a garage who identified fault i called garage to lrt them know what cause was and ordered part which daryll reimbursed me for happy daysunfortunately didnt solve issue so called daryll again who said he would have car looked at if i took it back to him so i arranged to meet him halfway and they gave me a loan car to use im more than happy with them for trying to sort out issues rather than what some other garages would do and leave you high and dry with no customer care car is still with them and are trying to sort car at whatever cost im in contact with jill from garage who keeps me informed with any news
mick and kim gould
Went to wirksworth cars just to have a look at a discovery 4. Ended up buying it as it was immaculately presented., and as described on the advert. met darryl who was great, straight forward, down to earth and fair| Very pleased with the car and would not hesitate to recommend others to his fantastic garage.will definitely return for next vehicle. Top Bloke and many thanks.
john andrews
I would like to leave a comment re the after sales service. My Wife and I had travelled from Lincolnshire to purchase our Honda Crv, some distance but wanted the spec. they had to offer and reviews very good. Dealt with Sam on first point of contact. Met Paul a week later on handover, telling my wife and I how much this is like a family rather than a business and then had Daryl pop in the owner - top bloke, Had squeak on getting out of garage on suspension rear, promptly sorted, so we thought, thought it was rear suspension bushes or trailing arm bushes,Lubricated and we left. Nope, took back following Friday, despite Jill at their garage telling me I could have used a local garage. Sorted within the two hours, not enough time to read my magazine and enjoy a few local brews in Wirksworth!! It was the headlight adjuster bracket, possibly due to the waxoil they put on (FOC) to the underneath. Darryl happened to be there, thanked me for bringing it back to them as could have been more costly my end, and waived some diesel monies at me for taking time and trouble to bring it back to them. My only criticism with the whole process was we were never offered a drink at point of sale or the initial contact, minor I know but after travelling two hours was kinda thirsty. Daryl --- your team are a credit to you, and should I have reason to purchase another vehicle like I purchased will have no hesitation in returning. five outa five stars from the Andrews household so far... all the best for the future. John & Yvonne Andrews
J Davies
It's Very rare to find Spot on service like this in the UK , nothing is too much trouble , I would highly recommend Darryl and his team
Quite simply, I had an excellent deal, advice, support and after service. No more really needs to be said other than I would look no further if and when I make another vehicle change
Andy Tomlinson
Its always a stressful time trying to purchase a secondhand car, but Daryl and his team made it a breeze. Even with an aftersales problem they exceeded all expectations and I would highly recommend them to anyone. Thank you
Justine Wieteska
After my husband purchased a car from you guys, he was so pleased I decided to get my next car from you a stunning Jag X-type , Love it thank you !!!!!
Terry Harvey
Thanks to Darryl and all your staff for a simple, straightforward transaction. They didn\'t waste my time trying to sell me GAP insurance or paint protection or try to convince me to have finance, and the Landcruiser LC5 is brilliant. Thanks again to Darryl and his team. Terry Harvey
Went to these guys to look at a freelander I had a test drive and loved the car which I purchased it had a full service and mot these people are 100% genuine and very nice honest people I would definitely buy another car from these and recommend there professional services.
Other garages could learn a lot from wirksworth cars. I had a minor problem with my new discovery, phoned them up & they were genuinely sorry for what had happened. Took it down the next day & hey presto they fixed it all for free. I\'m over the moon with my perfect car. Thank you for being honest.
I bought an Audi A3 from these guys unfortunately around 2 weeks later the turbo gave up the ghost they collected the car as it was still under warranty around 10 days later i was back in the car which is now running better than when i bought it from them after a new turbo and oil and coolant change i am an ex mechanic and i can testify that their customer service boasts are true and well deserved i would happily purchase a car from them again. Well done Daryll and the team.
We recently bought our CR-V from Wirksworth Cars and found Darryl and Sam and all the staff there hugely helpful and enthusiastic. It\'s the first time I\'ve bought from a dealer in many years and am really glad we did. Even a small fault with the car was dealt with immediately and they made sure we were completely happy with the fix before we left. Totally recommend this top notch Car sales!!
Recommended for vehicle purchase if you don't like pushy sales patter. This company offers excellent value for money, and a good degree of honesty, a rarity nowdays. Honda spot on lads.
What a breath of fresh air, A lot of dealerships could learn from Wirksworth Cars, they are helpful, knowledgeable and treat the customers with respect, Would differently recommend these to others
Gary Mel
Just want to say thank you to Darryl and Sam we came all the way from leeds and we was met by you guys very welcomed first class service in business and personal attitudes honest and reliable service I received i would 100% recommended these guys to any buyer quality cars excellent condition great prices totally honest service before and after you buy from here shopped around never been so impressed by the quality of service and commitment towards customers all the best guys
Hi, carn't recommend Wirksworth Cars enough had a problem with car. Friendly professional and helpfull staff sorted me out with a courtesy car immediately and problem was sorted within a week, thank you for being such an honest business all the best xx
I just wanted to thank you for taking such great care of us and making sure that we chose the car most suitable to us and our budget, no pushiness from any member of the team just honest sound advice!! I can honestly say I have never been to a garage where instead of pushing a sale they sent us home to think about which vehicle was really best for us - it was the first vehicle (Freelander) we have bought from you but it most certainly won\'t be the last!! If anybody is looking to buy a car from this is the place!
The dealer responded quickly to an email enquiry. We visited the dealer who had three cars matching our search. We were dealt with very professionally. We had two test drives and the dealer n no way pressurised us into making a decision. I am mobility impaired and the dealer made every effort to meet my needs and to make me comfortable. We purchased a car and the dealer handled the finance application with speed and with regard for confidentiality. The car was given a full service beore we took delivery and valeted to a high standard. Would recommend this dealer without hesitation.
simon nappey
I just wanted to drop you a line and let you know how we are getting on with the shogun we bough from you, started it of with light local duty,s, all went fine so used her for a few longer runs with we 6' x 4' sheep trailer. Again all fine so last week she had two runs up to our local livestock market (I say local, ninety mile round trip) with the big livestock trailer fully loaded with yows. Would be over three ton possibly approaching four, no bother at all! In short we can't fault it and a lot of people have commented on how tidy it is! So thanks again for sending us such a cracker of a motor!
Daryll was very pleasant to deal with and certainly resolved any issues I had quickly and efficiently and I wil lcertainly use them again as they seem to value the customer highly .
Just wanted to say thank you for such great service. You really weren't pushy at all and I appreciated the time and effort that went into making sure I was happy with my new car which I am....very.

All the best